Refund Policy

Effective Date: September 14, 2025
Last Updated: September 4, 2025

This Refund Policy applies to paid subscriptions to RodX, provided by First Form Ltd. It forms part of our Terms of Use.

1. Subscription Cancellation

You may cancel your RodX subscription at any time from your account settings, or by contacting [email protected]. Cancellation stops future billing; you retain access to paid features until the end of your current billing period. We do not provide prorated refunds for the unused portion of a billing period, except where required by EU/UK consumer withdrawal rights (Section 3) or at our discretion in the cases described in Section 4.

2. 14-Day Money-Back Guarantee

If you are purchasing a RodX subscription for the first time, you may request a full refund within 14 days of your initial payment by contacting [email protected], no questions asked.

3. EU/EEA and UK Consumers — Right of Withdrawal

If you are a consumer located in the EU/EEA or UK, you have a statutory right to withdraw from your purchase within 14 days without giving any reason. Because RodX provides immediate access to a digital service, by choosing to start using the Service before the 14-day period ends, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once the Service has been fully performed within that period. Where the Service has not been fully performed, you remain entitled to a full or partial refund in accordance with applicable law.

4. Renewal Charges

Refunds are generally not provided for renewal charges after the initial 14-day period — this applies to both monthly renewals and annual renewals (where the full annual fee is charged again at the start of a new annual term). Exceptions may be made at our discretion in cases of billing error, a technical failure that prevented your use of the Service, or a duplicate charge.

5. How Refunds Are Processed

All payments are processed by [• our payment provider], acting as Merchant of Record for your purchase. Approved refunds are issued to your original payment method, typically within [• 5–10] business days, though it may take additional time to appear on your bank or card statement.

6. Academic Use

Access provided under Academic Use is free of charge and is not eligible for a cash refund. If Academic Use eligibility ends or is revoked, free access simply ends at the close of the then-current billing period (if any paid plan was subsequently added).

7. How to Request a Refund

Contact [email protected] with your account email and the reason for your request. Depending on your payment method, you may also be able to request a refund directly through our payment provider's customer portal.

8. Contact

Questions about this policy: [email protected]